Need Technical Support?
Existing BEC customers can access technical support directly. Customers with an active service contract receive priority access via the BEC Service Portal.
Home > Service
Service That Goes Beyond Installation
At BEC Robotics, service means long-term partnership, reliable support, and hands-on technical expertise. We support our customers throughout the entire lifecycle of their robotic systems — from commissioning and stabilization to maintenance, modernization, and ongoing operational support.
Our service organization is fully specialized in BEC Robotics systems, allowing customers to benefit from direct manufacturer expertise, fast response times, and efficient technical support. Whether on-site or remote, nationally or internationally, our experienced teams ensure reliable system performance wherever support is needed.
Keeping your systems running - wherever you need us.
Dedicated Support & Maintenance
Solutions
Expert care for your robotic systems. Explore our comprehensive services designed to ensure stable production processes, seamless go-live transitions, and long-term operational efficiency.
Technical
Support
Fast and reliable support for installed BEC robotic systems. Our specialists assist customers with diagnostics, troubleshooting, and remote support to ensure stable production processes and minimal downtime.
Spare
Parts
Customized spare parts concepts and fast availability help minimize downtime and ensure reliable long-term system operation for all BEC robotic systems.
Maintenance
Preventive and corrective maintenance services designed to maximize system availability, extend equipment lifespan, and support reliable production performance.
System
Training
Hands-on operator and maintenance training tailored to customer systems, applications, and production requirements to improve operational confidence and efficiency.
System Work
& Modernization
Modernization, upgrades, relocation, calibration, and repair services that help customers adapt systems to evolving production requirements and maintain long-term performance.
Hypercare
Dedicated go-live and stabilization support after installation and commissioning to ensure a smooth transition into reliable day-to-day operation and stable production ramp-up.
Your Reliable Service
Partner
BEC Robotics supports customer projects with responsive communication, practical engineering expertise, and reliable service concepts tailored to individual operational requirements. By combining technical competence with customer-focused support, we help customers maintain stable production processes and long-term system performance throughout the entire lifecycle of their robotic systems.
Customers with an active service contract can directly access their individual service account to manage support requests, view service documentation, and communicate with our service team. Other BEC customers are welcome to submit a service request, and our team will respond promptly to assist with their requirements.
Access Service Portal
Priority support for customers with an active service contract.
Direct access to your service account, tickets, service documentation, maintenance history and priority support.
Exclusive access for contracted BEC service customers.
Request Technical Support
For existing BEC customers without portal access or an active service contract. All fields are required.